Frisco Property Management Company: Handling Major Repairs: A Property Manager's Guide

In the world of property management, major repairs are never fun—but they’re inevitable. Whether it's an unexpected electrical outage or a plumbing issue that knocks out water access, how these repairs are handled can make or break your relationship with both tenants and property owners.

At Navigate Property Management, we believe repairs should never feel like a crisis. With clear communication, solid planning, and a little extra empathy, these challenges can be turned into opportunities to build trust and loyalty. Let’s walk through how we make that happen.

Step One: Keep Tenants in the Loop

Imagine waking up to no power or heat—and no idea when it’ll be fixed. That’s the kind of situation that causes stress and frustration for tenants, which is why communication is our first priority when repairs are on the horizon.

We reach out quickly and across multiple channels—texts, emails, and phone calls—to make sure tenants know what’s going on, how long the disruption will last, and what we’re doing to solve it. If someone doesn’t respond to an email? We follow up with a call or text to ensure they’re in the loop. No one gets left wondering.

Step Two: Relocation Support When It’s Needed

Sometimes a repair is big enough that tenants simply can’t stay in the unit while work is being done. In those cases, it’s important to act fast and be thoughtful about their living situation.

We’ll work with owners to establish a fair relocation budget, then help tenants find temporary housing that meets their needs. The key is handling this with care—so tenants feel supported, not displaced.

Step Three: Make It Personal

During major repairs, it’s easy for people to feel like they’re just a number. We don’t let that happen.

Tools like Loom video messages let us explain what’s going on in a more personal and transparent way. We also pick up the phone regularly, because sometimes a real conversation is the best way to show we care. That human connection makes a huge difference when things aren’t going as planned.

Step Four: Keep Owners in the Know

Property owners want peace of mind, especially when something big goes wrong. If they’re reaching out with concerns, it often means they’re not getting the updates they need.

That’s why we schedule regular check-ins with owners and send them clear, detailed updates on repair progress, estimated timelines, and next steps. Transparency builds trust—and avoids surprises down the line.

Step Five: Focus on the Bigger Picture

Handling one major repair well is important, but the bigger goal is building long-term relationships with both tenants and owners. That’s why we stay in touch, even after the issue is resolved. Regular check-ins and a focus on client care help keep relationships strong and communication open.

When clients feel seen, heard, and taken care of, they stick around—and they tell others. That’s how we grow, and more importantly, how we build a community of people who actually enjoy working with their property manager.

Major Repairs Don’t Have to Be a Major Headache

With the right strategy, even tough situations like major repairs can become moments that strengthen your reputation and deepen trust. At Navigate Property Management, we turn challenges into opportunities—because that’s what great service is all about.

Need a property manager who’s got your back when it matters most?
📞 Call us at 214-444-6575 or stop by our Frisco office to chat about how we can make property ownership easier for you.

Your property. Our priority. Let’s navigate it together.